Real people, UK-based. Questions on verification, an order, or bulk pricing — we're glad to help.
We aim to reply to every message within 24 hours, Monday to Friday.
About an order? Include your order number and, for any issue, a photo — it gets you a faster answer.
Research-use only: we can't advise on human use or dosing, but we're happy to help with CoAs, verification, storage, and orders.
Looking for general answers first? Check the FAQ — might save you a message.
These terms govern the sale of goods by CarbonPeptides ("we", "us"), a UK-based supplier trading via carbonpeptides.org. By placing an order you accept these terms.
All products are supplied strictly as laboratory research reagents for in-vitro research and analytical use only. They are not medicinal products and are not for human or veterinary use, consumption, or administration in any form.
You must be at least 18 years old and purchasing as, or on behalf of, a research institution, laboratory, or qualified professional. We may decline or cancel any order at our discretion.
Prices are shown in GBP per vial. A contract is formed only once we confirm dispatch of your order.
Payment is taken at checkout in cryptocurrency via our payment provider, NOWPayments. We do not take or store card or bank details.
We aim to dispatch promptly and provide tracking where available. Risk in the goods passes to you on delivery.
Each lot is supplied with, or linked to, a Certificate of Analysis, checkable via our batch lookup tool.
To the fullest extent permitted by law, our liability is limited to the value of the goods purchased.
These terms are governed by the laws of England and Wales.
CarbonPeptides is the controller of personal data collected via carbonpeptides.org, processed in accordance with UK GDPR and the Data Protection Act 2018.
Name, contact details, delivery address, order history, and limited technical data such as cookies necessary for the site to function. When you use our contact form, we also collect the message content and topic you provide.
To process and deliver orders, respond to support requests, meet legal and accounting obligations, and prevent fraud.
Performance of a contract, legal obligation, and legitimate interests.
We share data only with providers who help us operate, and keep records only as long as required.
You have the right to access, correct, delete, or restrict your data. You may also complain to the ICO.
Orders are dispatched in plain, discreet outer packaging via a tracked courier, with cold-chain packaging where required.
Opened, unsealed, or temperature-sensitive research materials cannot be returned once the tamper-evident seal is broken, except where goods are faulty or not as described.
Contact us within 7 days with your order number and photos, and we will look into it with you.
Nothing in this policy affects your statutory rights.